Privacy Policy

At The Arcturus Pharma, we respect every individual’s right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation.

Information Collection and Use

This privacy policy (“Privacy Policy”) notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights, you have over your data. Be informed that we strictly do not share your Personal Information to any third parties in any manner other than for the reasons mentioned herein this Privacy Policy.

You can contact us by post at the above address, by email at customercare@arcturuspharma.com

What information do we collect?

We collect information about you at our Website, mobile app, exclusive brand outlets and at our customer service centers. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect about you, your spouse or children includes some or all the following:

    • Name (including title);
    • Address;
    • Country;
    • Phone number;
    • Email address;
    • Gender
    • Your IP address
    • Order details;
    • Query
    • I need help with (Subject)
    • Comments

When you use our website?

When you use our website to browse our products and services and view the information we make available, a number of cookies that we and third parties use to allow the website to function, to collect useful information about visitors and to facilitate you a better experience.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.

However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.

How long do we keep your information for?

There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring or defend legal claims as a mandatory legal requirement

The only exceptions to the periods mentioned above are in situations wherein the law requires us to hold your personal information for a longer period, or delete it sooner; Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or

However, you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

When you submit an enquiry via our website?

When you submit an enquiry via our website, we ask you for your name, contact and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

We do not use the information you provide to make any automated decisions that might affect you.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Contact Us section of the website.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. If you have any specific data protection concerns or a complaint, you can contact our privacy team at customercare@arcturuspharma.com

When does this Privacy Policy apply?

This Privacy Policy applies to all of the services offered by Arcturus Pharma.